Promotional Staff London

Appeal to our competitors – Only accept projects you can deliver

December 09, 2010

At Ngage we have had the busiest December in history, not only has this been due to a high demand from our current clients, but unfortunately there are a number of promotional staffing agencies who accept work that they are not able to deliver. As an industry it is very important to uphold quality of promotional staff and service to your clients.

This really is an appeal to you not to accept a project if you are not able to deliver exemplary service to your clients or if your database does not have sufficient depth to provide your clients the profile of staff they require. We have been contacted by a number of clients and agencies this month who are complaining about the poor service they are receiving from their current promotional staff supplier, who for a number of reasons is not delivering. This has put increased pressure on us as a company to assist them at what is last minute holes to fill.

One of these had retained a staffing agency to deliver a Brand Ambassador in 80 separate retail outlets nationally, we have had to top up the areas that the staffing agency has not been able to deliver, which ended up being around 40% of the outlets. It is no surprise then that this promotional staffing agency will be retained by the client and so the only profit the agency will achieve will be from a single project rather than an ongoing customer relationship. I am sure you will agree that is not good business, but my issue is that customers will stop depending on promotional staff to deliver their campaigns which will harm the whole industry.

Ngage is all about honesty and integrity with clients, and we have had to turn down some work this year to ensure we are serving current clients to the standards they expect, this will no doubt stand us in good stead. I do hope that staffing agencies give this some thought and consider whether your depth staff database and current resource levels are sufficient to take on larger projects.

Please add a comment

Posted by Scott Kilvington on
Compleyely agree!
Leave a Reply



(Your email will not be publicly displayed.)

Please type the letters and numbers shown in the image.Captcha Code


Agencies

The world of promotion can be daunting and diverse. Not everyone is an expert in promotional marketing and it can be difficult to know where to beginand how to select the promotional agency appropriate to your brand. With the help of promotional agencies, you can easily find the right staff, strategy and creative development to deliver a memorable and successful campaign. Promotional agencies will do all the hard work for you and make your marketing campaign seem effortless and professional.